Case Studies
In their own words
organisations using SUSY.
Every one of these was written by the organisation, not by us. Different sizes, different starting points, the same question: how do you get people confident enough to use AI well.
Housing
Case studies
Magenta Living
Capability first, technology second. SUSY inside a wider AI capability programme, alongside the Wirral AI Academy and backed by an AI Strategy and AI Policy.
Barrhead Housing Association
One cohort, learning together. A small Scottish association ran its first cohort across functions, one module at a time, with a conversation after each one.
The data
Does it actually make a difference?
What people who completed the programme told us. Two housing associations, pooled results.
95%
of the things people could not do at the start, they could do by the end
41 → 95%
placed themselves as confident daily AI users by the end. 41% had never used AI before
41 → 59%
using AI daily at work, before and after completing the programme
24 days
per person per year. Their own estimate of the time AI now saves them — close to 4 hours a week
"At the start people wrote about accuracy, data security, and not knowing how to ask. At the end they wrote about prompting well, about AI as a thought partner rather than a search tool, and about the human staying accountable for the result."
Programme exit surveys, two housing associations.
What people felt able to do, before and after
Skill
Before
After
Understand the foundations of AI
50%
100%
Fix a prompt when the result is poor
50%
100%
Spot where AI could help their team
50%
100%
Think creatively about using AI at work
55%
91%
Understand the ethics of AI at work
68%
100%
Know how to stay current as AI changes
18%
91%
Confidently use and discuss AI with colleagues
64%
100%
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