AI literacy built for housing,
by people who understand it.
Housing is regulated, relationship-led, and data-driven. Your people need AI literacy that reflects that - not generic training built for tech companies.
Developed in association with
DIN is the Disruptive Innovators Network, the leading membership organisation for housing associations embracing innovation. SUSY was built in direct partnership with DIN and its members, ensuring the content reflects the real challenges facing housing teams today.
The housing context
Why housing associations need AI literacy now
Housing is a sector under pressure. AI creates genuine opportunity - but only if your people know how to use it responsibly, consistently, and with confidence.
Regulatory and compliance pressure
GDPR, the Regulator of Social Housing, the Building Safety Act, and the EU AI Act all create compliance expectations around how AI is used with tenant data, in decision-making, and across operations. Your people need a shared foundation to navigate that responsibly.
Workforce scale and dispersal
Housing associations typically employ hundreds or thousands of people across dispersed teams. Face-to-face AI training cannot scale to everyone. SUSY was built specifically for this: scalable, self-led, social learning that reaches front-line staff as effectively as leadership.
Tenant sensitivity and trust
Tenant-facing roles require a different AI posture than back-office functions. Decisions that affect people's homes demand human judgement, transparency, and ethical grounding. SUSY embeds these principles into the role-specific content your teams actually use.
Role-specific learning
Ten pathways built for housing roles
Every person in your organisation starts in the pathway that matches their actual job. The AI use cases, scenarios, and examples are specific to how they work - not adapted from a generic template.
Each pathway works through all ten SUSY modules with housing-specific scenarios throughout.
From housing professionals
What housing teams say about SUSY
"As a group we worked through modules one at a time, and followed up with group discussions immediately afterwards. This gave us space to experiment, share ideas and learn from each other's successes and mistakes."
"We want to empower our colleagues to use AI effectively so that we can improve the services we deliver to our customers. The SUSY learning platform is fundamental to achieving this."
"The HR-specific examples were so relatable. I have done a lot of e-learning over the years and this is the first time I felt like the content was genuinely written for my job."
"I was really impressed by how relevant to the housing sector and to finance in the housing sector your examples were. It's rare to have something tailored in such a way that is so effective. Training courses often get close to sounding like a housing finance professional has written them, but I don't think I could have written anything better if I'd done it myself!"
Before the training
We start with the read, not the rollout
AI training lands when the conditions for it are already in place. Before a SUSY rollout, uptakeAI runs PRISM: a psychometric diagnostic that maps the psychological and behavioural conditions for AI adoption across your organisation, so the training goes into ground that has been prepared for it.
Most organisations approaching AI training focus on what their people will learn. PRISM asks a different question: what are the conditions that determine whether people will actually use what they have learned?
PRISM looks at three levels at once: what your organisation has put in place, what your teams are experiencing day to day, and how each person sees AI in their own role. The output is a clear pattern that identifies where adoption is most and least likely to take hold, and what to address first.
We recommend running PRISM Mini alongside the pre-deployment period. It takes two to three weeks, fields as a short survey across a stratified sample of your staff, and produces a preliminary insight report before the training begins — so the rollout starts with a clear picture of where adoption is most and least likely to land.
Learn about PRISM →Included with SUSY housing
PRISM Mini
AI readiness diagnostic. Recommended pre-deployment.
- ✓Stratified survey across a sample of your workforce
- ✓Three-level measurement: organisation, team, individual
- ✓Preliminary insight report with lever profile
- ✓Board summary included as standard
- ✓Findings playback with your team
- ✓Can be scoped to the SUSY cohort or the wider organisation
Pricing
Built for the scale of housing
Annual organisation licence, priced per seat. DIN members receive a 20% discount across all volume bands.
| Seats in the cohort | DIN member rate | Non-member rate |
|---|---|---|
| Minimum order (up to 200 seats) | £10,000 | £12,500 |
| Up to 250 seats | £50.00 per seat | £62.50 per seat |
| 251 to 500 seats | £45.00 per seat | £56.25 per seat |
| 501 to 1,000 seats | £40.00 per seat | £50.00 per seat |
| 1,001 to 2,500 seats | £35.00 per seat | £43.75 per seat |
| Above 2,500 seats | £30.00 per seat | £37.50 per seat |
All prices exclude VAT. Annual organisation licence.
For organisations with under 50 staff, speak to us about alternative options.
Our housing partner
Built in association with DIN
DIN, the Disruptive Innovators Network, is the leading membership organisation for housing associations at the forefront of innovation and digital transformation. With members across the UK housing sector, DIN brings together the people shaping how housing organisations evolve.
SUSY was not built and then presented to housing. It was built with DIN and its members from the ground up. The pathways, scenarios, regulatory references, and role-specific examples all came from direct conversations with housing professionals about what AI literacy actually means in their context.
This partnership gives SUSY a level of sector credibility that no generic AI training platform can replicate.
Visit DIN
"SUSY represents exactly the kind of practical, sector-relevant AI learning that housing associations need. It moves beyond awareness into real capability."
Common questions
Questions from housing teams
Yes. SUSY is specifically designed to work across all levels and functions, from customer service officers and repairs coordinators to directors and board members. The Customer Service and Housing pathway is built around the scenarios and tools most relevant to front-line housing staff.
SUSY is aligned with regulatory expectations around data governance, staff competency, and responsible use of technology in housing. The Ethics and Accountability module and the bespoke organisational context module are both designed to connect directly to your existing policies and any regulatory frameworks that apply to your organisation.
Yes. The mandatory training tier (Modules 1 and 2 plus the bespoke context module) is specifically designed to meet organisational mandatory training requirements. We can typically build and deploy a bespoke context module within four to six weeks of engagement. Talk to us about your timeline.
Yes. SUSY delivers SCORM 1.2 and SCORM 2004 compliant packages that load into any compatible LMS. If you prefer not to use your LMS, the branded portal option means your teams access SUSY through a simple URL with no technical setup required on your side.
The bespoke module is built specifically for your organisation. It covers your AI policy, your approved tools, your data handling requirements, your tone of voice, and any sector-specific regulatory context that applies to you. uptakeAI builds this in collaboration with your L&D or HR lead and IT Lead so it can be included as part of the mandatory training tier.
Ready to build AI literacy across your housing organisation?
Book a demo or request a free trial. We respond within one working day.